Official Site® | Ledger.com/Start® | Getting started*
Overview
Purpose and scope
This document is a practical, compact, and friendly "getting started" presentation for users visiting Official Site® | Ledger.com/Start®. It covers the basic concepts, step-by-step setup, recommended precautions, and quick troubleshooting — all written as clear, accessible content and organised with proper HTML headings (H1–H5) to make it easy to navigate and reuse in a slide deck or website page.
Who this helps
Newcomers who need a simple onboarding flow, tech leads preparing a short demo, or content creators building a styled "start" page for internal distribution. The language is non-technical where possible and includes essential commands and actions you can follow immediately.
Assumptions
We assume you have a modern browser, a small amount of time to follow guided steps, and basic familiarity with web links and saving passwords. No advanced setup is required.
Setup — step by step
1. Visit the official start page
Open your browser, type the start address provided by your organisation or enter the branded start URL. Use a trusted network and avoid copying credentials from unverified emails. Take a moment to confirm the page certificate (padlock icon) in the address bar.
2. Create or connect an account
Follow the "Create account" or "Connect" button. Choose a strong, unique passphrase and enable multi-factor authentication (MFA) where possible. If a hardware step is required, have the device nearby before proceeding.
3. Backup & recovery
During setup, you will be prompted to record recovery phrases or download a backup file. Store backups offline in a secure place (physical safe, safety deposit box) and never share them. Treat these backups as the single most important item to recover access in case of loss.
Quick checklist
- Create a unique passphrase (12+ characters recommended).
- Enable MFA immediately.
- Record recovery phrases on paper — not in cloud notes.
- Verify device firmware (if hardware is used).
Pro tip
Test recovery on a non-critical account first. Simulating a recovery ensures you understand the process before a real emergency occurs.
Security & best practices
Privacy first
Minimise public sharing of credentials, and avoid transmitting recovery phrases over chat, email, or screenshots. If you must document a process, redact sensitive strings and keep the documentation in a controlled repository.
Software hygiene
Keep your browser and any companion apps up to date. Use reputable antivirus and limit browser extensions to those you trust. Regularly review authorized sessions and revoke access for unfamiliar devices.
Team coordination
If you manage multiple users, maintain a short internal playbook describing the creation, approval, and recovery workflow. Assign one custodian for secure backups and rotate responsibilities periodically.
When to contact support
If you lose your recovery backup, or if you suspect compromise, contact official support channels immediately — do not attempt unverified "recovery" services offered by third parties.
Troubleshooting & FAQs
Common problems
Slow load times, mismatched firmware, or failed device pairing are typical. Restart your browser, clear cached credentials, and retry pairing after reboot. If pairing still fails, check firmware versions and cable/wireless connectivity.
Lost recovery phrase
There is no universal recovery if you lose the phrase — this is by design for strong security. If you have a backup file stored in a secure location, use the official recovery flow to restore access.
Contact & links (10 office links — full colour)
Below are ten styled sample "office" links you can adapt. Replace hrefs with your organisation's deep links or official help pages as needed.
Final FAQ
Always verify the URL and certificate. If a support email asks for your recovery phrase or private keys, treat it as fraudulent and escalate to your security team.